My Oracle Support Banner

After Customer Merge, Duplicate Customer Invoices Are Not Showing With Master Customer Name. (Doc ID 2968432.1)

Last updated on AUGUST 25, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Goal

After Merge noticed the Invoices/Transactions still exist with Merged Customer Account. What is the profile option to ensure Invoices are Merged to Active Customer Account?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.