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Error "Unable to load data. Could not load service details." When Loading EPS View after Upgrading to 23.6 (Doc ID 2968908.1)

Last updated on AUGUST 28, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.6 to 23.8 [Release 23.6 to 23.8]
Information in this document applies to any platform.


When attempting to load the EPS View, after upgrading to version 23.6, the following error occurs.

Unable to load data

Could not load service details. Please contact your system administrator.

The issue can be reproduced at will with the following steps:

1. Log into P6 Web.
2. Click on Projects -->EPS.
3. Observe error message.




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