Saved data in OFS App was deleted (Doc ID 2968959.1)

Last updated on AUGUST 23, 2023

Applies to:

Symptoms

Some actions performed while in low data coverage were lost when the user went back to good coverage. One example scenario we have see is the following:

- Activities were processed by the user in "Device A".

- During the process the user experienced low internet coverage or they even restarted the device.

- After some time, when the device has a good internet coverage some activities that were previously completed now are in pending or started status, and some information (included installed inventory for example) that the user filled up is lost.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.