My Oracle Support Banner

Oracle Public Sector Permits Cloud Service:Oracle Digital Assistant Chatbot Send Button Greyed Out (Doc ID 2969530.1)

Last updated on AUGUST 22, 2023

Applies to:

Oracle Public Sector Permits Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Agency Setup & Configuration

ACTUAL BEHAVIOR
---------------
Setting up the Digital Assistant with the out of the box Permit Search Skill. Did the importing and updating the Permit Search Skill, configuring the Digital Assistant, adding the Channel, copying the Channel ID and configuring Oracle Permitting and Licensing (OPAL) using the Channel ID. We see the Chat Bot in OPAL but after typing anything the Send button does not highlight.
 

EXPECTED BEHAVIOR
-----------------------
Chatbot to allow to send questions

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configured Chatbot
2. Attempted to test it but does not allow to send a question


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.