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Step scenario using Collaboration as a delivery channel is not reaching expected resource, it's failing with false method status and "PROVIDER_HAS_NO_COLLABORATION_USER" description. (Doc ID 2969715.1)

Last updated on AUGUST 25, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.00 and later
Information in this document applies to any platform.

Symptoms

Messages from step scenario using "Collaboration" as delivery channel and 'Resource' as recipient  are not being delivered as expected. Message ID has false method status and "PROVIDER_HAS_NO_COLLABORATION_USER"  description.

Changes

 

Cause

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