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When Completing a Field Activity Manually, the Screen Presented Does Not Show the Right Combination of Existing Device and New Device (Doc ID 2969940.1)

Last updated on AUGUST 23, 2023

Applies to:

Oracle Utilities Customer Cloud Service - Version 19A and later
Oracle Utilities Meter Solution Cloud Service - Version 19B and later
Oracle Utilities Meter Data Management - Version 2.2.0.2.0 and later
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Goal

When Completing a Field Activity Manually, the Screen Presented Does Not Show the Right Combination of Existing Device and New Device

For example, for a Field Activity with a Field Task type of Meter Exchange, when completing the Field Activity manually there is a pop up screen that is presented so the user can enter the details to complete the Field Activity.  For a meter exchange, the user would expect to see a section for Existing Device and a section for New Device, but they only see a single section.

Solution

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In this Document
Goal
Solution


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