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PRC: PO: "Cancel Line" Process gets Stuck When Supplier Contact Email Format Is Invalid (Doc ID 2969987.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion Purchasing Cloud Service - Version and later
Oracle Fusion Purchasing - Version and later
Information in this document applies to any platform.


If the Supplier Contact Email value has an invalid format value (ex: a@b, a@b.c), the Cancel Line process gets stuck on the "Cancel Line" Reason popup screen.

After modifying the Email field of the Supplier Contact with the correct domain value (ex:,, the Cancel Line process will progress.

Due to this issue, users do not know why the Purchase Order (PO) Cancel Line process is stuck.

Step to Reproduce:
1. Edit a Supplier Contact Email to have just 1 character after the dot (i.e. ".c" instead of ".com").
2. Create a two line PO, use the Supplier Contact that was edited in step 1
3. Create a Change Order (CO) > on the Edit page, select line 1 and try to Cancel it
4. The Cancel popup window appears > enter a Reason and click on the OK button
5. The Cancel process is stuck on this screen




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