PRC: PO: "Cancel Line" Process gets Stuck When Supplier Contact Email Format Is Invalid
(Doc ID 2969987.1)
Last updated on AUGUST 30, 2023
Applies to:
Oracle Fusion Purchasing Cloud Service - Version 11.13.23.04.0 and laterOracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.
Symptoms
If the Supplier Contact Email value has an invalid format value (ex: a@b, a@b.c), the Cancel Line process gets stuck on the "Cancel Line" Reason popup screen.
After modifying the Email field of the Supplier Contact with the correct domain value (ex: a@b.cc, a@b.com), the Cancel Line process will progress.
Due to this issue, users do not know why the Purchase Order (PO) Cancel Line process is stuck.
Step to Reproduce:
1. Edit a Supplier Contact Email to have just 1 character after the dot (i.e. ".c" instead of ".com").
2. Create a two line PO, use the Supplier Contact that was edited in step 1
3. Create a Change Order (CO) > on the Edit page, select line 1 and try to Cancel it
4. The Cancel popup window appears > enter a Reason and click on the OK button
5. The Cancel process is stuck on this screen
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |