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Strategy Assignment UI Field is Blank / Wrong Strategy Assigned and Wrong Score Calculated (Doc ID 2970558.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

Upon validating / checking the Strategy Methods assigned to customer it has been noticed that wrong Strategy & Score were assigned / calculated vs. the expected as per the setup used by the business.

Also, the Strategy Assignment field is empty over the UI.

Cause

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In this Document
Symptoms
Cause
Solution


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