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Causes For Locking Issues In Mutli-channeled Adapters (Doc ID 2970593.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Retail Integration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Messages are stuck in RIHA RIB-RMS due to locking issues and are not processed automatically from RIHA on retries and need manual intervention.

EXPECTED BEHAVIOR
-----------------------
Messages should process without locking issues

STEPS
-----------------------
The issue is visible with the following steps:
1. Open https://<host>/<customer specific>/riha-web/faces/rihaSummary.jsp?ribAppName=rms
2. Check for message records which are stuck due to locking issues

BUSINESS IMPACT
-----------------------
Due to this issue, messages are not processing.

Cause

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In this Document
Symptoms
Cause
Solution
References


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