PRC: PO: Multi Line Drop Ship PO Stuck With Status Pending Supplier Acknowledgment (Doc ID 2972029.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR

Multi Line Drop Ship PO stuck with status Pending Supplier Acknowledgment after Supplier accepts one PO line and rejects the other PO Line.

The Document History details the acknowledgment, but the status has not been updated.



EXPECTED BEHAVIOR

PO could be actioned successfully by the Buyer in this case after the PO line is rejected by the Supplier so that the Supplier can acknowledge again and the PO will go to open status.


STEPS TO REPRODUCE THE ISSUE

The issue can be reproduced at will with the following steps:
1. Create the drop ship multi line PO from the sales order > Requisition > approve PO.
2. Supplier accepts one PO line and rejects the other PO line during Acknowledgement.
3. Observe the PO is stuck in Pending Supplier Acknowledgment and cannot be updated further.

Changes

Cause

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