PRC: PO: Multi Line Drop Ship PO Stuck With Status Pending Supplier Acknowledgment
(Doc ID 2972029.1)
Last updated on SEPTEMBER 04, 2023
Applies to:
Oracle Fusion Purchasing Cloud Service - Version 11.13.23.04.0 and laterOracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Multi Line Drop Ship PO stuck with status Pending Supplier Acknowledgment after Supplier accepts one PO line and rejects the other PO Line.
The Document History details the acknowledgment, but the status has not been updated.
EXPECTED BEHAVIOR
PO could be actioned successfully by the Buyer in this case after the PO line is rejected by the Supplier so that the Supplier can acknowledge again and the PO will go to open status.
STEPS TO REPRODUCE THE ISSUE
The issue can be reproduced at will with the following steps:
1. Create the drop ship multi line PO from the sales order > Requisition > approve PO.
2. Supplier accepts one PO line and rejects the other PO line during Acknowledgement.
3. Observe the PO is stuck in Pending Supplier Acknowledgment and cannot be updated further.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |