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NGS O365 - Contact Selected On Email Does Not Show Up On Side Panel (Doc ID 2972853.1)

Last updated on SEPTEMBER 24, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------
Outlook contact email is not being compared to OSC OOTB email

The add-in is not finding contacts in Oracle Sales. Contact on email is a Contact in Sales Cloud.

EXPECTED BEHAVIOR
-----------------------
Contact in Sales Cloud Displayed on side panel

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Compose new email
2. Add Email of Sales Cloud Contact on the TO field of email
3. Side Panel does not find Contact in Sales Cloud

Cause

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In this Document
Symptoms
Cause
Solution


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