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Barcode Scanning Issue Using IOS Mobile App (Doc ID 2973105.1)

Last updated on SEPTEMBER 13, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.15 to 23.C.05
Information in this document applies to any platform.

Symptoms

On : 23.B.15 version, Mobile iOS

ACTUAL BEHAVIOR
---------------
Barcode scanning issue using iOS mobile app

In 23.B SU 15, for iOS, the barcode scanner only scans the barcode if it appears below the yellow bar.
Previously in 23.B SU14, the barcode scanner worked to scan the barcode regardless of where in the “scanning box” the barcode appeared.

It seems to be a specific iOS issue and we have used the two following phones in the attached videos:
iPhone 12 mini - iOS 16.6 - OFSC 2023.08.1.1 - OFS plattform 23.8.2.0.4 - webview 605.1.15 
iPhone 8 - OFSC 2023.08.1.1 in which is 23B SU15 - webview 605.1.15 - iOS 16.6

EXPECTED BEHAVIOR
-----------------------
The barcode should be scanned regardless of where it appears in the scanning window.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to 23.B SU15 environment iOS mobile app
2. Open activity
3. Press the barcode scanning icon on the property
4. Focus the scanning window on the barcode above the scanning yellow line, and it does not capture the barcode information.
5. Focus the scanning window on the barcode below the scanning yellow line, and is does capture the barcode info.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, it is an inconvenience to the user and causes delays in scanning time.

Cause

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