Accounts or AccountsV2 Bulk Import Records Not Reflected In OCC After Successful Import Process. (Doc ID 2974067.1)

Last updated on OCTOBER 30, 2023

Applies to:

Symptoms

Accounts or AccountsV2 bulk import records not reflected in OCC after successful import process.

Once the import process completed, some random accounts were checked, but OCC does not reflect the changes.

Looking at the Account data in OCC Admin after the import, the changes are not saved (some properties show older values).

The records that were tested are not found in the failedRecordsFile, so those should have succeeded.

Since the records are not found in the failedRecordsFile, the changes should have been reflected in OCC.

Cause

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