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OCI PaaS/IaaS - Service Credit Claim for Missed SLA (Doc ID 2974069.1)

Last updated on DECEMBER 14, 2023

Applies to:

Oracle Cloud Infrastructure - Version N/A and later
Information in this document applies to any platform.


Report a Service Credit claim for a missed SLA for contractual agreements.

Oracle will use commercially reasonable efforts to have each Cloud Service available with a Monthly Uptime Percentage (as defined below) of at least 99.95% during any calendar month (the “Service Commitment”). In the event an applicable Cloud Service does not meet its Service Commitment for the Manageability Service Level Agreement, You will be eligible to receive Service Credits for such Non-Compliant Service, with the Service Credit Percentage determined as follow:

Less than 99.95% but equal to or greater than 99.0%  10%
Less than 99.0% but equal to or greater than 95.0% 25%
Less than 95.0% 100%
Monthly Uptime Percentage                                   Service Credit Percentage

For more information, please view the PDF "Oracle PaaS and IaaS Public Cloud Services Pillar Document" from here.


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