When Clicking On Mps Stage Message Tab From The Tasks Pane, Severe Error Occurs
(Doc ID 2974988.1)
Last updated on SEPTEMBER 19, 2023
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 23.2 and laterInformation in this document applies to any platform.
Symptoms
On : 23.2.301
After logging into EICS application and selecting MPS stage messages tab, the application throws an exception
ERROR
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"A severe system error has occurred. Please contact system administrator."
STEPS
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The issue can be reproduced at will with the following steps:
1. Login into EICS
2. Navigate to technical maintenance -> click on "MPS Staged Message" tab.
3. System throws the issue "A severe system error has occurred. Please contact system administrator".
Note: The message families can be filtered and they all display except for DcsOrder and DcsTransfer as both of these also throw the error.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |