PRC:POZ: Supplier Portal Scheduled Overdue Today Infolet Graphic Total Count Is Different Than Manage Orders Schedules Overdue Count
(Doc ID 2976109.1)
Last updated on SEPTEMBER 29, 2023
Applies to:
Oracle Fusion Supplier Portal Cloud Service - Version 11.13.23.07.0 and laterOracle Fusion Supplier Portal - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
Symptoms
Supplier Portal
Scheduled overdue today Infolet graphic total shows a count value but when you Drill down to Manage Orders, the system shows a different count value.
EXPECTED BEHAVIOR
-----------------------
Scheduled overdue today and Manage Orders Overdue Schedule query to match.
STEPS
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The issue can be reproduced at will with the following steps:
1. Supplier setup
Supplier has 2 supplier sites
Supplier user has data access to both supplier sites
2. Supplier user signs on to Supplier Portal page
Infolet
Scheduled overdue today
shows value 379
3. Click on the Scheduled overdue today graphic to drill down to Manage Orders
In Manage Orders
all fields are blank except for Overdue Schedules yes
export results
review spreadsheet
> spreadsheet shows 346 schedule records
4. Sign on as Administrative user
Go to Manage Orders
Select schedules tab
Search by Supplier
add overdue schedule = yes
include closed documents=no
export results
review spreadsheet
> spreadsheet shows 346 schedule records - value matches the the supplier portal / supplier user query.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |