My Oracle Support Banner

Issue in Manage Internal Resource Organizations, Create New Organization (Doc ID 2977159.1)

Last updated on OCTOBER 26, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


Legal Entity auto populated in name field when creating a new Internal Resource Organization if you click the train stop “Enter Basic Information” instead of clicking “Next”.

- The Name given to the resource organization name is populated in the LE Drop down.
- The original name of the Legal Employer org is no longer visible in the LE drop down (because it is renamed with a date effective split in the HR_ORGANIZATION_UNITS_F_TL table).
- The original organization id (originally classified as only Legal Employer), also gets classified as a resource org in the HR_ORG_UNIT_CLASSIFICATIONS_F table.
- This ultimately leads customer confusion and data corruption as the attempt to rename the Legal Entity, resulting in the same organization ID having a different name in the HR_ORGANIZATION_UNITS_F_TL table vs the XLE_ENTITY_PROFILES table.

Expecting that f you click the train stop “Enter Basic Information” instead of clicking “Next” the resource organization will get created the same way.

The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Setup and Maintenance > Manage Internal Resource Organizations
3. Select "Option 2: Create New Organization"
4. Instead of clicking the Next button, click "Enter Basic Information" from the train.
5. The name comes up as the Legal Employer; change the name to the desired name
6. Select Actions > Add Row (or the Add Row icon '+')
7. Select Usage = Sales Organization
8. Click the Finish button


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.