Issue in Manage Internal Resource Organizations, Create New Organization (Doc ID 2977159.1)

Last updated on OCTOBER 26, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Legal Entity auto populated in name field when creating a new Internal Resource Organization if you click the train stop “Enter Basic Information” instead of clicking “Next”.

- The Name given to the resource organization name is populated in the LE Drop down.
- The original name of the Legal Employer org is no longer visible in the LE drop down (because it is renamed with a date effective split in the HR_ORGANIZATION_UNITS_F_TL table).
- The original organization id (originally classified as only Legal Employer), also gets classified as a resource org in the HR_ORG_UNIT_CLASSIFICATIONS_F table.
- This ultimately leads customer confusion and data corruption as the attempt to rename the Legal Entity, resulting in the same organization ID having a different name in the HR_ORGANIZATION_UNITS_F_TL table vs the XLE_ENTITY_PROFILES table.

EXPECTED BEHAVIOR
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Expecting that f you click the train stop “Enter Basic Information” instead of clicking “Next” the resource organization will get created the same way.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Setup and Maintenance > Manage Internal Resource Organizations
3. Select "Option 2: Create New Organization"
4. Instead of clicking the Next button, click "Enter Basic Information" from the train.
5. The name comes up as the Legal Employer; change the name to the desired name
6. Select Actions > Add Row (or the Add Row icon '+')
7. Select Usage = Sales Organization
8. Click the Finish button

Cause

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