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Policies Stuck in Edit Mode (Doc ID 2977211.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Insurance Policy Administration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Policies are stuck in Edit Mode.  After the environment restart the linked PROCESS_POLICY was moved to status TE (Technical Error) by the restart.
Resubmitting the same policy, the policy is not getting APPROVED because the linked PROCESS_POLICY activity is in IN PROGRESS.  What is the causing the delay of this activity?


Cause

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In this Document
Symptoms
Cause
Solution


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