My Oracle Support Banner

Downloading the Contract Preview Shows the Incorrect Contract PDF Template (Doc ID 2978533.1)

Last updated on OCTOBER 11, 2023

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

When the user downloads the contract preview (Action> Preview), the downloaded contract PDF shows the incorrect contract template.

EXPECTED BEHAVIOR
-----------------------
The correct contract template is expected when downloading the contract PDF preview.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Actions > Preview.
2. Open the downloaded contract PDF preview.
3. Observed the contract PDF preview PDF using the incorrect contract template.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.