Unable to Access Our Instance Despite Login Details (Password) Being Reset
(Doc ID 2979904.1)
Last updated on OCTOBER 25, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.C.07 and laterInformation in this document applies to any platform.
Symptoms
On : 23.C.07 version, Integration
ACTUAL BEHAVIOR
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Unable to access our instance despite log-in details (Password) being re-set
EXPECTED BEHAVIOR
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Customer should be able to login to the environment.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to https://login.etadirect.com/COMPANY.test.etadirect.com, or https://login.etadirect.com/COMPANY
2. Attempt to login with credentials, and fails, or website unavailable
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, customer is unable to test and review the application as a business system admin prior to the production environment being scheduled for the 23C update.
Cause
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