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Unable to Access Our Instance Despite Login Details (Password) Being Reset (Doc ID 2979904.1)

Last updated on OCTOBER 25, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.C.07 and later
Information in this document applies to any platform.

Symptoms

On : 23.C.07 version, Integration

ACTUAL BEHAVIOR
---------------
Unable to access our instance despite log-in details (Password) being re-set


EXPECTED BEHAVIOR
-----------------------
Customer should be able to login to the environment.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to https://login.etadirect.com/COMPANY.test.etadirect.com, or https://login.etadirect.com/COMPANY 
2. Attempt to login with credentials, and fails, or website unavailable

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer is unable to test and review the application as a business system admin prior to the production environment being scheduled for the 23C update.

Cause

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