Severance Warnings Created Without Severance Process Active
(Doc ID 2980156.1)
Last updated on AUGUST 16, 2024
Applies to:
Oracle Utilities Meter Data Management - Version 2.5.0.1.1 to 2.5.0.1.1 [Release 2.5]Information in this document applies to any platform.
Symptoms
Steps -
1. Put an account into severance
2. When the severance event associated with an activity is triggered, the activity will be created.
3. Make a payment on the account to end severance.
Actual Result - Severance process is immediately canceled and CCB (Customer Care and Billing) is canceled, but the MDM (Meter Data Management) Field activity remains active.
Expected Result - Field activity to be cancelled as well.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |