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Routing is not prioritizing technicians with regular shifts over technicians on call (Doc ID 2980183.1)

Last updated on OCTOBER 16, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.C.07 and later
Information in this document applies to any platform.

Symptoms

We have a routing plan configured, and we expect it o assign activities preferably to technicians with regular shifts instead of technicians on call. When we run the routing plan the opposite is happening often.

Cause

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In this Document
Symptoms
Cause
Solution
References


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