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Performance Issue While Adding Non-merch Item To The Transaction (Doc ID 2980263.1)

Last updated on OCTOBER 13, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.3 to 19.3 [Release 19.3]
Information in this document applies to any platform.


ReSA - Transaction Maintenance

Prod Performance issue while adding non-merch item to the transaction

Facing a performance issue working with ReSA UI.

When user tries to add a non-merch item to the transaction,
After selecting item_type, it keeps loading for about 3 and half minutes.

Attaching ReSA UI screen recording from production for reference.

Request you to please check.
Please note that editing such transaction is taking up lot of business users' time

The issue can be reproduced at will with the following steps:
1. Edit transaction
2. Add item
3. Select item_type as 'Non Merchandise Item'
4. Screen keeps loading for long time
Attaching screen recording for the same 'AddingNonMerchItemToTransaction_slownees.mp4'


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