NGS - Not Able To Add Notes On The Sales Lead Record By Clicking On Telephone Number
(Doc ID 2980688.1)
Last updated on OCTOBER 13, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Lead Management
In Next-Gen Digital Sales, when clicking on the telephone number from a Sales Lead record, there is no option to add notes.
Steps to reproduce.
1. Create a simplified lead that has no Contact DCL populated. Manually populate the phone number field
2. Inquire on this lead in the fold-out view.
3. Click the phone number hyperlink in the header form of the fold-out view Problem: The Call action is displayed.
Contrast this with a traditional lead:
If in step 1 above, you select a contact via the DCL picker (and that contact has a phone number), then in step 3, the "Log a Call" action is displayed.
In both situations, NO telephony/CTI has been configured.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |