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Updated Status Not Showing Up In Agent Landing Page After Auto-Close HR Help Desk Service Requests (Doc ID 2981408.1)

Last updated on OCTOBER 17, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Help Desk

ACTUAL BEHAVIOR
---------------
Running auto-close process moving the SR in waiting status to Resolved however the updated status is not reflecting on the Agent landing page.

EXPECTED BEHAVIOR
-----------------------
Updated status should be shown on Agent Landing Page

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

>Open SR
>Put it in Waiting Status
>Update the profile value SVC_HRHD_IN_WAITING_DAYS
>Run the Auto-Close HR Help Desk Service Requests
>SR in waiting status are marked as resolved however the changed status is not reflecting on the agent landing page
>Navigate Help Desk > Help Desk Requests



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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