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OCI Database Management Service : Enable Operation Fails - Could not connect to cloud database due to ORA internal error code (Doc ID 2981434.1)

Last updated on JANUARY 13, 2024

Applies to:

OCI Database Management Service - Version NA and later
Information in this document applies to any platform.

Symptoms

In Oracle Cloud Infrastructure (OCI), trying to enable the Database Management fails with following error:
Could not connect to cloud database due to ORA internal error code: ORA:28001. Please contact Oracle Support and include Work Request id <ID>

Cause

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In this Document
Symptoms
Cause
Solution


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