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Emails Sent From OFS/TOA Are Going To SPAM Folder Even When DKIM Is Configured Properly. (Doc ID 2981735.1)

Last updated on NOVEMBER 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.07 and later
Information in this document applies to any platform.

Symptoms

On : 23.B.07 version, Configuration

Emails sent from TOA are going to SPAM folder even when DKIM is configured properly.

DKIM is configured DKIM properly, however our emails are still going to spam folder.

ERROR
-----------------------
 dmarc=fail

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. send email
2. DMARC fails
3. email ends up in spam folder

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send email from the company without it ending up in the spam folder.

Cause

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