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Oracle Content Management Cloud Services Statement of Direction and End of Service FAQ (Doc ID 2981930.1)

Last updated on FEBRUARY 07, 2024

Applies to:

Oracle Content Management - Version N/A to N/A
Information in this document applies to any platform.
Dec 7th, 2023 Version [1.0]
Copyright © 2023, Oracle and/or its affiliates

Disclaimer
This document in any form, software or printed matter, contains proprietary information that is the exclusive property of Oracle. Your access to and use of this confidential material is subject to the terms and conditions of your Oracle agreement, which has been executed and with which you agree to comply. This document and information contained herein may not be disclosed, copied, reproduced or distributed to anyone outside Oracle without prior written consent of Oracle. This document is not part of your Oracle agreement, nor can it be incorporated into any agreement with Oracle or its subsidiaries or affiliates. This document is for informational purposes only and is intended solely to assist you in planning for the change in status of this cloud service. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions



Details

Statement of Direction

Oracle has been evaluating its strategic direction and has determined that we will no longer be providing Oracle Content Management Cloud Services, and are therefore announcing the end of life of our Oracle Content Management Cloud Services offerings.

This notice is to inform your company that the below listed Oracle Content Management Cloud Services offerings have been assigned “End of Life” status and the last date of service for these Cloud Services will be December 31, 2025 (the “last date of service”). 

Please ensure that all appropriate contacts in your company are made aware of this notice.

If your current contracted Services Period for any of the Oracle Content Management Cloud Services offerings listed below extends beyond the last date of service, we will amend both your Services Period under your order for the Oracle Content Management Cloud Services and the related invoicing to end on the last date of service (i.e., December 31, 2025).   

Oracle does not have an Oracle-managed replacement cloud service for Oracle Content Management Cloud Services to offer you. However, as an alternative Oracle does continue to offer the Oracle WebCenter product family. Please see the Q&A section on WebCenter at the bottom of this FAQ for more information.

Thank you for being a valued customer. 

If you have any questions, please refer to the attached FAQ below.  If you have any questions that are not answered in these FAQ’s, please contact your Oracle sales representative.

List of End of Life Oracle Content Management Cloud Services part numbers:

  1. B91221 – Oracle Content Management for SaaS
  2. B91222 - Oracle Content Management for SaaS - Outbound Data Transfer
  3. B92353 - Oracle Content Management for SaaS - Object Storage
  4. B93582 - Oracle Content Management for SaaS - Starter Edition
  5. B94991 - Oracle Content Management for SaaS - Sales Accelerator
  6. B95432 - Oracle Content Management for SaaS - Video Creation Platform
  7. B92348 - Oracle Content Management for SaaS - Advanced Video Management
  8. B96476 - Oracle Content Management for SaaS - Advanced Hosting
  9. B91210 - Oracle Content Management
  10. B91211 - Oracle Content Management - Outbound Data Transfer
  11. B96502 - Oracle Content Management - Advanced Hosting
  12. B93411 - Oracle Content Management - Starter Edition
  13. B92637 - Oracle Content Management – BYOL
  14. B97408 - Oracle Content Management - Sales Accelerator Suite
  15. B95422 - Oracle Content Management - Video Creation Platform
  16. B92217 - Oracle Content Management - Advanced Video Management
  17. B91212 - Oracle Content Management - Government
  18. B91213 - Oracle Content Management - Outbound Data Transfer – Government
  19. B92226 - Oracle Content Management - Advanced Video Management – Government
  20. B92787 - NetSuite Content Management
  21. B92788 - NetSuite Content Management- Outbound Data Transfer
  22. B92789 - NetSuite Content Management - Object Storage
  23. B95431 - NetSuite Content Management - Video Creation Platform
  24. B92790 - NetSuite Content Management - Advanced Video Management
  25. B89969 - Oracle Content & Experience Cloud – Standard
  26. B89970 - Oracle Content & Experience Cloud – Enterprise
  27. B89971 - Oracle Content & Experience Cloud – Visitor

 

FAQ

Q. When will Oracle Content Management Cloud Services cease operation?
A. Oracle Content Management Cloud Services will cease operation on December 31, 2025 at 11:50 p.m. Pacific Standard Time; this is the “last date of service”.  

Q. What will happen after December 31, 2025 at 11:50 p.m. Pacific Standard Time?
A. After 11:50 p.m. Pacific Standard Time on December 31, 2025, Oracle Content Management Cloud Services will no longer operate.  

Q. Can I continue to use Oracle Content Management Cloud Services until December 31, 2025?
A. Yes, as long as you have a current order for Oracle Content Management Cloud Services, you can continue to use Oracle Content Management Cloud Services until 11:50 p.m. Pacific Standard Time on December 31, 2025.

Q. Can I still create a new Oracle Content Management Cloud Service instance?
A. There are two situations:  
(1) If you had previously created an Oracle Content Management instance, then you will be allowed to create a new instance and you can use this new Oracle Content Management Cloud Service instance until 11:50 p.m. Pacific Standard Time on December 31, 2025.
(2) If you had not previously created an Oracle Cloud Management instance, then starting after December 7, 2023, you will not be allowed to create a new instance of Oracle Content Management via the Oracle Cloud Infrastructure Cloud Console.

Q. What if I want to extend my usage of Oracle Content Management Cloud Services to a period of time after 11:50 p.m. Pacific Standard Time on December 31, 2025?
A. The Oracle Content Management Cloud Services will not be available for usage after the last date of service.

Q. Can I get support for Oracle Content Management Cloud Services between now and December 31, 2025?
A. Yes, Oracle will continue to operate and support the Oracle Content Management Cloud Services as described in the applicable Oracle documents until the last date of service.

Q. Does the end of life announcement impact any of the data we are getting today?
A. No, there is no change in data we provide via the Oracle Content Management Cloud Services until December 31, 2025.

Q. My subscription for Oracle Content Management Cloud Services is up for renewal in the next few months, what
should I do?
A. You may choose to renew your subscription for Oracle Content Management Cloud Services through December 31, 2025.  This will allow you time to select another vendor and start using their product without disrupting your business activities.  If you do not wish to renew your subscription for Oracle Content Management Cloud Services through December 31, 2025, you should select another vendor before your current subscription expires.  Alternatively, you may cancel your existing subscription for Oracle Content Management Cloud Services earlier than your current subscription expiry date; please see the question below for more on this subject.

Q. Will I be invoiced for the entire length of my current Oracle Content Management Cloud Services subscription?
A. Oracle Content Management Cloud Services will be available to all customers who have current orders for the service through the end of each customer’s Services Period, and we will continue to invoice customers until the applicable subscription for Oracle Content Management Cloud Services expires or until December 31, 2025 (whichever comes first).

Q. What if I my Oracle Content Management Cloud Service subscription extends past December 31, 2025?
A. If the Services Period on your order for Oracle Content Management Cloud Services extends beyond December 31, 2025, we will amend both the Services Period under your order for Oracle Content Management Cloud Services and the related invoicing to end on December 31, 2025.  

Q. What if I want to cancel my subscription for Oracle Content Management Cloud Services earlier than my Services Period expiry date?
A. With 30 days advance notice to Oracle, You can request that your subscription to Oracle Content Management Cloud Services be terminated by contacting your Oracle Sales Representative.  Upon receipt of your notice, Oracle will then work to process the termination and any refund for unused Cloud Services fees you may have prepaid for the Oracle Content Management Cloud Services for the period of time following the effective date of termination.  

Q. How long will I have to migrate my data/content?
A. In accordance with the Oracle Cloud Hosting and Delivery Policies, you will have 60 days from the termination of the Oracle Content Management Cloud Services to retrieve your data/content.

Q. I am currently using Oracle Content Management Cloud Services.  Are there alternative vendors or solutions I should consider?
A. Oracle does not have an Oracle managed replacement cloud service for Oracle Content Management Cloud Services to offer you. However, as an alternative, Oracle does continue to offer the Oracle WebCenter product family.

While there are other vendors who offer similar services, we are not able to make any recommendations as to a replacement vendor.

Oracle WebCenter is an enterprise-class content management platform that can be hosted and managed in the Oracle Cloud. Oracle will make it easier to implement Oracle WebCenter in the Oracle Cloud by making available preconfigured deployments of OCI Market Place VM images of these products as BYOL and Universal Credit subscriptions. The WebCenter Content BYOL image is available now for download and free to use for 30 days for evaluation (note: you still be charged for any required OCI resources to host the BYOL image). The Universal Credit versions of the WebCenter Marketplace images will be available starting in April.

Additionally, Oracle will also offer from Oracle consulting a managed WebCenter platform solution on Oracle Cloud Infrastructure which will simplify your content management experience. This offering will include the migration of your Oracle Content Management data to the platform in addition to managing the service.

For more information about the WebCenter Product Family Statement of direction please see: WebCenter Roadmap for On Premise and Cloud (Doc ID 3002707.1)


Q. What if I have more questions about the end-of-life (EOL) announcement of Oracle Content Management Cloud Services or wish to consider WebCenter Content?
A. If you have any questions that are not answered in these FAQ’s, please contact your Oracle sales representative.

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