Intermittent Error On Sync To Opportunity
(Doc ID 2982105.1)
Last updated on OCTOBER 25, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.07.0 version, CX Integration
When attempting to sync a quote to opportunity, the following error occurs.
ERROR
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Could not perform action sync to opportunity.
During commerce integration process ID: 36244034, Name: OEC - Delete All Revenue Items
An error occurred while communicating with the partner site.
Error message from the partner site:
JBO-27024: Failed to validate a row with key oracle.jbo.Key[xxxx] in RevenueEO_DefCustomizer_You cannot remove line items after opportunity status is WON
STEPS
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The issue can be reproduced at will with the following steps:
1. Open a quote in CPQ
2. Attempt to sync to opportunity
3. Error is displayed
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot sync the quotes
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |