Formatting For SmartText Not Working In Next Gen Help Desk
(Doc ID 2982606.1)
Last updated on OCTOBER 23, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.07.0 version, Help Desk
ACTUAL BEHAVIOR
---------------
Formatting for SmartText not working in Next Gen Help Desk.
Formatting for Smart text is not maintained in the Detailed Description field when creating/editing Helpdesk request in Nextgen Helpdesk
Below are examples of what it looks like in Legacy Help Desk and in Next Gen. Issue does not happen in Legacy Helpdesk
Legacy Help Desk -
Type of payment:
Amount of payment:
Notes:
Requestor Name:
Requestor Phone No.:
Requestor verification info:
Next Gen Help Desk –
Type of payment: Amount of payment: Notes: Requestor Name: Requestor Phone No.: Requestor verification info:
The SmartTexts work normally when trying to add them to a Message or Internal Note. To work around this behavior, if additional returns are added to the SmartText in Next Gen , it only adds spaces where the returns are.
EXPECTED BEHAVIOR
-----------------------
Smart text formatting including returns should be maintained
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |