Under "Manage Service Request Categories for HR Help Desk", 'Business Unit' dropdown does not populate with values
(Doc ID 2982635.1)
Last updated on OCTOBER 23, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Service Request
ACTUAL BEHAVIOR
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Cannot create service request categories in HR Helpdesk
Under "Manage Service Request Categories for HR Help Desk", 'Business Unit' dropdown does not populate with values. This issue started happening after 23B update
EXPECTED BEHAVIOR
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Dropdown for BU should populate list of BUs for the customer
STEPS
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The issue can be reproduced at will with the following steps:
1. My Enterprise - Setup & Maintenance:
2. Search for - Manage Service Request Categories for HR Help Desk
3. Navigate to a Queue then select 'Create' the 'Create Category' window populates as normal.
4. Unable to populate 'Business Unit' field as nothing appears in drop down menu.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |