Alert! The system could not process your request... When Updating Shell Details
(Doc ID 2982682.1)
Last updated on OCTOBER 26, 2023
Applies to:
Primavera Unifier Cloud Service - Version 23.9 to 23.10 [Release 23.9 to 23.10]Information in this document applies to any platform.
Symptoms
When attempting to update the hierarchy path for a specific Project/Shell, the following Alert was being displayed in Unifier:
"Alert The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems."
STEPS
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The issue can be reproduced at will with the following steps:
- Log into the Unifier environment.
- Navigate to the Project/Shell that needs to be updated > Click on the shell home node at top left.
- Select the three dots at the top right to open up "Details".
- In the "General" tab, edit the shell hierarchy path > Select > Click Save.
- The Alert noted above will be displayed.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |