Oracle Content And Experience Cloud Fails To Upload Via UI And API (Doc ID 2982716.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Symptoms

Oracle Content and Experience Cloud fails to upload via UI and API

All users are receiving the below error when uploading docs:
Upload Complete
Folder:
<FolderName>

<File Type>
<File Name> <File Size>
Can't upload file because it can't be scanned.


ERROR
-----------------------
Systems are receiving the below error when uploading docs:


<DOCSAPIError xmlns="http://host/DOCSService/DOCS_API_Error" xmlns:log="http://host/dir/log">
<createdBy>
<id><user id></id>
<type>user</type>
</createdBy>
<createdTime>2023-10-18T01:00:53Z</createdTime>
<errorCode>-96</errorCode>
<errorKey>!csUnableToCheckIn,Email-586774440001.pdf!csUnabletoValidateCheckInFile,Email-586774440001.pdf,unable to scan</errorKey>
<errorMessage>Content item 'Email-586774440001.pdf' was not successfully checked in. Unable to checkin file 'Email-586774440001.pdf'. Virus scanner returned 'unable to scan'.</errorMessage>
<errorType>file</errorType>
<id><file id></id>
<modifiedBy>
<id><user id></id>
<type>user</type>
</modifiedBy>
<modifiedTime>2023-10-18T01:00:53Z</modifiedTime>
<name>Email-586774440001.pdf</name>
<ownedBy>
<id><user id></id>
<type>user</type>
</ownedBy>
<parentID><parent folder></parentID>
<title>Content item 'Email-586774440001.pdf' was not successfully checked in. Unable to checkin file 'Email-586774440001.pdf'. Virus scanner returned 'unable to scan'.</title>
<type>https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html</type>
<version>1</version>
</DOCSAPIError>

Cause

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