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OCI Identity - Trying to Enable Multi-factor Authentication gives Error 'Multi-factor authentication can only be enabled by the user' (Doc ID 2983826.1)

Last updated on NOVEMBER 02, 2023

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.


 Trying to enable Multi-factor Authentication (MFA) for a user credentials gives following error code:

Following steps were followed to enable MFA which lead to above error code:

  1. Used Oracle Mobile Authenticator app for this process.
  2. Successfully added a user account to "Oracle Mobile Authenticator" app by scanning the QR code.
  3. After providing/entering the verification code, encountered the above mentioned error code.




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