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The Search Box On the NextGen Help Desk Requests Screen Is Read Only (Doc ID 2984446.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The search bar on the My Open Help Desk Requests landing page is disabled.  It won't allow users to type anything or perform a search.


EXPECTED BEHAVIOR
-----------------------
Expect users will be able to type and search in the search bar

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the Help desk requests page
2. Cannot type in the search bar

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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