Bidders Are Not Receiving Manually Created Unifier Emails (Doc ID 2984690.1)

Last updated on NOVEMBER 06, 2023

Applies to:

Symptoms

When a bidder logs in with the Bidder Portal and navigates to Mailbox > Inbox, some emails being sent to this bidder account email are not being displayed in the Inbox.


EXPECTED BEHAVIOR
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The expectation is that bidders can be sent emails directly from Unifier Mail.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log into a Unifier environment.
2. Navigate to Project/Shell where an RFB BP has been deployed > Upper BP Node > RFB1 BP > Open an RFB BP record that is not expired > Proposal Management > Mail tab (right) > Add > New Mail. (Depending on the Unifier version there may be a "Unifier Users" option and no other options, select the option).
3. In the "New Email - Message" window, attempt to update the To, Cc or Bcc fields with a Bidder email. The user picker will only display Unifier users, not bidders so they cannot be sent the email directly using these fields.
4. Add the Bidder email to "External Cc" or "External Bcc", update the Subject: Test email, Add text > Click Send.
5. The bidder receives the email in their Outlook or generic email client inbox, but the Email is not received in the Bidder portal > Mailbox > Inbox location.

Cause

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