Bidders Are Not Receiving Manually Created Unifier Emails
(Doc ID 2984690.1)
Last updated on NOVEMBER 06, 2023
Applies to:
Primavera Unifier Cloud Service - Version 23.9 and laterPrimavera Unifier - Version 22.12.10.0 and later
Information in this document applies to any platform.
Symptoms
When a bidder logs in with the Bidder Portal and navigates to Mailbox > Inbox, some emails being sent to this bidder account email are not being displayed in the Inbox.
EXPECTED BEHAVIOR
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The expectation is that bidders can be sent emails directly from Unifier Mail.
STEPS
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The issue can be reproduced at will with the following steps:
- Log into a Unifier environment.
- Navigate to Project/Shell where an RFB BP has been deployed > Upper BP Node > RFB1 BP > Open an RFB BP record that is not expired > Proposal Management > Mail tab (right) > Add > New Mail. (Depending on the Unifier version there may be a "Unifier Users" option and no other options, select the option).
- In the "New Email - Message" window, attempt to update the To, Cc or Bcc fields with a Bidder email. The user picker will only display Unifier users, not bidders so they cannot be sent the email directly using these fields.
- Add the Bidder email to "External Cc" or "External Bcc", update the Subject: Test email, Add text > Click Send.
- The bidder receives the email in their Outlook or generic email client inbox, but the Email is not received in the Bidder portal > Mailbox > Inbox location.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |