Territory Members Are Marked As Invalid Due A Draft Status In The Directory Tree
(Doc ID 2984727.1)
Last updated on JANUARY 07, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.07.0 version, Territory Management, Quotas
ACTUAL BEHAVIOR
---------------
After a change in the information for a Territory the members of the dimensions and metrics were moved to #TRASH# and appears as Invalid
EXPECTED BEHAVIOR
-----------------------
All the members should work, the change has been done in a single territory
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in the application
2. Go to the coverage for the updated Territory
3. the available dimensions members appears as invalid
FUNCTIONAL IMPACT
-----------------------
The issue has the following functional impact:
Due to this issue, users cannot use the members they already set up in the PAT territory
Changes
The ACCOUNT_PORTFOLIO classification category was changed to DRAFT status, when they execute the load and activate process in the enable dimensions and metrics task recently, all the members dimensions under that classification go directly to #TRASH# folder.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |