Fusion UK Payroll: "You currently don't have eligibility to join a pension scheme. Contact your pension administrator for further information." Eror When Enrolling in My Pensions After Ending Previous Enrollment (Doc ID 2985110.1)

Last updated on NOVEMBER 07, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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After ending the existing enrollment, add a new enrollment shows a message saying that "You currently don't have eligibility to join a pension scheme. Contact your pension administrator for further information even though the colleague is eligible for the plans. "

EXPECTED BEHAVIOR
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No message should be raised.

STEPS
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The issue can be reproduced at will with the following steps:
1.Login as the colleague and navigate to My Benefits-->My Pensions.
2.click on End enrollment and click OK on the confirmation message.
3.Click Add button.
4.Message "You currently don't have eligibility to join a pension scheme. Contact your pension administrator for further information." appears.
5.Click cancel in the screen.
6.click Back button on the top left corner of the screen(near My Pension Enrollment).
8.click My Pensions again.
7.Click Add button and it shows up the eligible schemes now.

Cause

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