Credit Card Refunds Stuck in Confirmed Status with Error: GENERAL_INVALID_PARAM An internal transaction processing error occurred (Doc ID 2985428.1)

Last updated on JANUARY 31, 2024

Applies to:

Symptoms

Credit Card Refunds remains in Confirmed status.

The Receipt Remittance Batch is failing with the following error:

ERROR
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GENERAL_INVALID_PARAM An internal transaction processing error occurred.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to N->Receivables-Accounts Receivable-> Create Receipt Remittance Batch
2. Enter the values for:
• Business Unit:
• Remittance Method:
• Receipt Class:
• Receipt Method:
3. Navigate to Receipts section and add the refund receipts
4. Click Save and Close.
5. Navigate to Manage Receipt Remittance Batches > Approve the remittance batch

Changes

Cause

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