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Mobile Users Having Errors Logging into OTM when Assigned To The "DRIVER" Role (Doc ID 2985986.1)

Last updated on NOVEMBER 14, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 23.2 and later
Information in this document applies to any platform.

Symptoms

Users are having issues with users logging into OTM when they are assigned to the DRIVER role

There are new users in OTM with a default role of DRIVER. When they attempt to access the OTM mobile application they are getting redirected and authenticated through CarMax's identity provider successfully, but instead of seeing the OTM mobile home screen they are presented with a pop-up over the OTM Mobile screen and a login prompt

                 "Log in to otmgtm-XXXXXXX.otmgtm.us-phoenix-1.ocs.oraclecloud.com" and it's providing a username and password field. 

The application is basically prompting again for a login

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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