PRC:PON: Application Error Occurs When Suppliers Respond to Negotiations With a Large Amount of Characters (Doc ID 2986036.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

When responding to a Negotiation with a large number of characters in the Response, Suppliers are encountering an application error which prevents a Response from being completed.

ERROR
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Error:
An Application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 47,Server Domain: FADomain, Server Instance: UIServer_as5_03, Application Name: ORA_FSCM_UIAPP.


STEPS
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The issue can be reproduced at will with the following steps:

1. Sign in as Negotiation owner, go to Procurement > Negotiations > Tasks > Create Negotiation
2. Select with Negotiation template: Enterprise RFP Template
3 Enter description, Synopsis, Close Date > Click Requirements
4. On Requirements page click Actions > Add by Spreadsheet > Import Requirements
5. Click Choose File button > OK
6. File is xxx.zip
7. Once Requirements are imported, click Suppliers Step
8. Delete placeholder Supplier
9. Add Supplier AAA > set Supplier Contact to BBB > click Publish button

Respond as Supplier
1. Sign in as Supplier AAA
2 Supplier Portal > View Active Negotiations
3. Highlight Negotiation (xxx) > Click Create Response > Create
4. Negotiation Overview screen > Next
5. Negotiation Requirements screen > Skip 1. Conditions and Bid
6. Go to section 2. Company Overview
7. In each text entry box, enter a large volume of text > click Next
8. Section 3 > in each text box enter a large volume of text > Next
9. Skip Section 4
10. In Section 5 enter a large amount of text in each text entry box > Next
11. In Section 6 enter a large amount of text in each text entry box > Next
12. Error appears:
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 17 Server Domain: FADomain, Server Instance: UIServer_as2_01, Application Name: ORA_FSCM_UIAPP.
13. Click Previous to return to Section 6.
14. Error message appears again > OK > Save
15. Error message appears again > OK > Next
16. error: An application error occurred. See the incident log for more information.
17. Save and Close
18. Error in step 16 appears

Changes

Cause

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