My Oracle Support Banner

Unable To Perform PO Receiving When ASN Does Not Contain All the Item from the PO But Shipped the Items (Doc ID 2986345.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Retail Store Operations Cloud Service - Version 23.2 and later
Information in this document applies to any platform.


You have an issue with PO Receiving in SIOCS. We have several PO's where the vendor sent an ASN message for not all the items on the PO, however they physically shipped all the items on the PO. The ASN was received fully and now when the store team member tries to receive the remaining items on the PO via the PO Receiving path and get the error message "Asn Delivery exists for the purchase order. A Manual Receipt cannot be created." We need a way to receive the remaining items on the PO. How does Oracle recommend we receive the items that were not on the ASN sent from the vendor but are on the PO? The items were physically shipped by the vendor even though the ASN does not have those items.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.