The Manual Match Of Credit Notes Is Not Available. (Doc ID 2986350.1)

Last updated on NOVEMBER 10, 2023

Applies to:

Goal

When a credit note request and the respective credit note are created, both documents appear on the " Document Search " screen but on the " Credit Note Matching " screen only the credit note request appears.
When the batch runs, the credit note and the credit note request are matched despite the credit note is not showing on the " Credit Note Matching " screen.

STEPS
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The issue can be reproduced at will with the following steps:
1- Create a Credit Note Request
2- Create a respective Credit Note
3- Go to " Document Search " screen and see both documents.
4- Go to " Credit Note Matching " screen and see that the Credit Note is not showing
5 - Run the necessary batch jobs
6- Go to " Document Search " screen and see that the Credit Note and the Credit Note Request are matched.
 

Solution

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