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Service Request Categories Not Available For Multiple BU's (Doc ID 2986554.1)

Last updated on NOVEMBER 10, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Goal

On :  11.13.23.04.0 version, Service Request

Customer has multiple Business Units (BU) configured and on a Service request, when they change the BU, the category gets removed (blanked out). Is there a way to set up Category across BU's?

Solution

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In this Document
Goal
Solution


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