Debit Memo Reversal Option Is Not Creating The Credit Memo Record
(Doc ID 2987114.1)
Last updated on NOVEMBER 16, 2023
Applies to:
Oracle Retail Invoice Matching Cloud Service - Version 23.1 and laterInformation in this document applies to any platform.
Symptoms
On : 23.1 version, Document Creation
When reversing a debit memo, you observe the expected credit memo is not created
The issue can be reproduced at will with the following steps:
1- Create PO
2- Receipt PO
3- Create invoice with one more unit received
4- Perform the invoice match
5- Create the debit memo
6- Run rollup and posting batches
7- Run EDI Download process
Here the EDI document is generated with the Debit Memo information
8- Perform Debit Memo reversal
9- Run rollup and posting batches
10- Run EDI Download process
No credit memo is created
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |