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Debit Memo Reversal Option Is Not Creating The Credit Memo Record (Doc ID 2987114.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 23.1 and later
Information in this document applies to any platform.


On : 23.1 version, Document Creation

When reversing a debit memo, you observe the expected credit memo is not created

The issue can be reproduced at will with the following steps:
  1- Create PO
  2- Receipt PO
  3- Create invoice with one more unit received
  4- Perform the invoice match
  5- Create the debit memo
  6- Run rollup and posting batches
  7- Run EDI Download process
        Here the EDI document is generated with the Debit Memo information
  8- Perform Debit Memo reversal
  9- Run rollup and posting batches
10- Run EDI Download process

No credit memo is created




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