Agent with event type REPETITON SCHEDULE is not working (Doc ID 2987419.1)

Last updated on DECEMBER 04, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
 custom event of type REPETITON SCHEDULE is not working as expected

EXPECTED BEHAVIOR
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 custom event of type REPETITON SCHEDULE should work

STEPS
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The issue can be reproduced at will with the following steps:

1. Create an Agent Event ID : RY_REPETITION_SCHEUDLE
 Data Query Type : REPETITION SCHEDULE
Contact Notification ID : REPETITION SCHEDULE - MODIFIED

2. Navigate to Automation Agent and try to create a new Agent

Agent ID : RY_REPETITION_SCHEDULE
Agent Type : REPETITION SCHEDULE

In Agent Events, Enter the above created Agent Event : RY_REPETITION_SCHEUDLE

3. Save

4. See that it saves and then disappears/Deletes in 2 secs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to use the Agent with Agent Event REPETITION_SCHEUDLE

Cause

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