Agent with event type REPETITON SCHEDULE is not working
(Doc ID 2987419.1)
Last updated on DECEMBER 04, 2023
Applies to:
Oracle Transportation Management Cloud Service - Version 23.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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custom event of type REPETITON SCHEDULE is not working as expected
EXPECTED BEHAVIOR
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custom event of type REPETITON SCHEDULE should work
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Agent Event ID : RY_REPETITION_SCHEUDLE
Data Query Type : REPETITION SCHEDULE
Contact Notification ID : REPETITION SCHEDULE - MODIFIED
2. Navigate to Automation Agent and try to create a new Agent
Agent ID : RY_REPETITION_SCHEDULE
Agent Type : REPETITION SCHEDULE
In Agent Events, Enter the above created Agent Event : RY_REPETITION_SCHEUDLE
3. Save
4. See that it saves and then disappears/Deletes in 2 secs
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to use the Agent with Agent Event REPETITION_SCHEUDLE
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |