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SIOCS Login Issue for Users Without a Mailbox (Doc ID 2987552.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and later
Information in this document applies to any platform.


On : 23.1 version, Logon Issues

Identified an issue regarding the login process for new users with manager roles. It appears that these users are unable to log in unless they have a mailbox.
As an example, when using a user's email as the employee number in IDCS (e.g.,, it prevents the user from accessing SIOCS unless a mailbox is assigned to them.
We would appreciate your assistance in resolving this matter and ensuring that new users with manager roles can log in seamlessly without the requirement of a mailbox.


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