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The Service Request Spotlight Region Is Missing When Accessing A Service Request From Workspace (Doc ID 2988255.1)

Last updated on MAY 10, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The Service Request Spotlight Region is missing when an SR is opened from the Workspace.
The Spotlight region is visible when the SR is opened from the SR Landing page

EXPECTED BEHAVIOR
-----------------------
Expect that the spotlight region will be displayed when opening the SR from workspace.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to workspace.
2. Select service request object and search an SR
3. Open the SR from workspace

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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