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Contact Address In A Generic Work Order Becomes Blank After Saving (Doc ID 2988261.1)

Last updated on DECEMBER 22, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Work Orders

ACTUAL BEHAVIOR
---------------
In creating a Generic Work Order, select a contact address from the standard DCL field "Address", save the Work Order,  the field Address becomes empty.

EXPECTED BEHAVIOR
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Address field should not become empty because it was made to be required field in the customization

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to a service
2. Click on Create Work Order button
3. Select Genetic Work Order from the selection
4. Choose an address and save the record
5. After save the address is disappeared from the field

Cause

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In this Document
Symptoms
Cause
Solution
References


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