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Financial Message Is Not Applied to Correct Claim Version During Financial Processing (Doc ID 2988466.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Insurance Claims Administration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

OHI Product: Oracle Insurance Claims Administration Cloud Service
OHI Version: 3.22.2.0.10
Financial Processing


DESCRIPTION OF ISSUE
=====================
1. We have Claim Version1 where Financial processing happened and Financial message was processed and handled.
2. Customer created Version 2 for some business requirements.
3. Next, we had to Unsend Financial message that happened on Version1 due to some issues in files generated. This process happened correctly.
4. But when we ran the Financial message again, Version 1 (instead of Version 2) was updated with the financial message.  The expectation is V1 should be superseded and V2 should have the Financial message.


Cause

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In this Document
Symptoms
Cause
Solution


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